Dear Student,

Welcome to the Learn Anytime Guide for Success! Here you will find answers to the most frequently asked questions regarding the Learn Anytime program.

How to Submit Payment

Payment is due within 14 days of enrollment. After 14 days, students are responsible for all unpaid tuition, and may be dropped from the class. Students who fail to submit payment by the deadline will be assessed a $50 late fee. As stated in the course description on KYVC, FINANCIAL AID IS NOT AVAILABLE for Anytime courses at the present time.

The tuition for this program is consistent with the current KCTCS in-state tuition rate.

• Online - Tuition can be paid online by credit card or e-check through People Soft. New and current students can make payments by logging into their personal records account at the following location: https://students.kctcs.edu. You must have an activated KCTCS email account in order to access your People Soft student account (see Email Activation below).
  

• In person - Tuition can be paid at any of the 16 KCTCS colleges. For a complete list of KCTCS colleges, please visit the following site: www.kctcs.edu/student/collegedistricts.htm.
• Metropolitan College - Students planning to participate in Metropolitan College at JCTC must contact Mike Robertson or Donna Dunn at 213-4520 to make arrangements for payment.
• Mail-In - To submit payment by mail, to include:
  • Checks
  • Employer Tuition Vouchers
  • KCTCS Dependent Waiver

Please send payment information to:	Karen Ray, Bursar
	Jefferson Community & Technical College
	109 E. Broadway St. Louisville, KY 40202

Financial Aid

FINANCIAL AID IS NOT AVAILABLE for Learn Anytime courses at the present time. This is due to the virtual term nature of the Learn Anytime program. This conflicts with Financial Aid, which is awarded each term (spring, summer, fall). A Learn Anytime course could be taken between or over the span of two terms.

Textbooks

Textbook information is located under the course description at KYVC. Click on the section number to access the course description.

Some courses do not require a textbook, as the instructor includes the textbook content within the course itself. Please contact the instructor with any questions about textbooks.

Withdrawing from / Dropping a course

Withdrawal/drop requests must be submitted to the Learn Anytime Answer Center at LearnAnytime@kctcs.edu. Attempting to drop yourself through self-service or your Home College could result in inaccurate fee charges to your account.

Refund Policy

You have 14 days from the date of enrollment to request a drop at 100% refund. No partial refunds are given. (See procedure for dropping a course). After 14 days, you are financially responsible for all associated fees.

Course Completion/Deadline

Although Learn Anytime courses are self-paced, you do have a deadline to complete the course. Starting from the first day you access your course, you will have 150 days to finish all course requirements.

Technical Issues

The instructor is always the first contact regarding any technical issues. Please review the course syllabus for procedures on handling any technical difficulties you may face. If you are using AOL, please open a separate browser (Firefox, IE, etc) rather than the AOL browser for your Learn Anytime course. For questions regarding KYVC login, please contact the KYVC Help Desk at kyvu@kyvu.org or 877/740-HELP (4357).

KCTCS Email Activation

Once you are enrolled in classes you can activate your KCTCS email account by using the directions listed below: (Please wait 24hrs after you have been enrolled to activate.)

1). Using Internet Explorer, access the site https://webmail.kctcs.edu. If you are using AOL or CompuServe you must open a separate session of Internet Explorer. You cannot use Netscape.
2) Click on the link labeled "New Users/Password Resets".
3) Enter your last name and Student ID number (9 digit number starting with “00”) into the appropriate fields. Please contact the Learn Anytime Answer Center if you do not know your Student ID (provide your DOB and last 4 digits of SSN if requesting your Student ID).

Once the password is set you can return to the https://webmail.kctcs.edu site to check your email. From here, you can also access your PeopleSoft student account “self-service”, where you can make online payments, check grades, etc.

Proctored Exams

Some Learn Anytime courses require proctored exams.
To schedule an appointment time:

JCTC students (or students in the Louisville area): Complete the Proctor Reservation Form, located at:
www.jefferson.kctcs.edu/elearning/exam-registration.php.

BCTC students: (or students in the Lexington are) Complete the Proctor Reservation Form, located at:
www.bluegrass.kctcs.edu/ol/student_proctor_request.

Other KCTCS students:
Please contact your KCTCS Home College website for proctor procedure information.

Outside of Kentucky:
Proctoring exams can be facilitated by any educational institution that provides this service. Please inform your instructor of your situation, and work with them to make the necessary arrangements.

Transcripts/Transferring your credit

Once grades have been posted, you can request transcripts through:

1. JCTC website (Jefferson students) - http://www.jefferson.kctcs.edu/elearning/student_services.php.

- go to “Request a Transcript”

2. BCTC website (Bluegrass students) - www.bluegrass.kctcs.edu/sa/registration/request_a_transcript.

3. Your KCTCS Home College website. For a list of KCTCS college websites, go to: www.kctcs.edu/student/collegedistricts.htm.

Learn Anytime Answer Center

Feel free to contact us with any questions you may have.

Email:

LearnAnytime@kctcs.edu

Phone:

Students with a last name A-M can contact Karen Dearborn at (859) 246-6603 or toll free at 1-866-7744872 ext.6603
Students with a last name N-Z can contact Joshua Smith at (502) 213-7100 / (502) 415-5100.

Thank you for your interest in Learn Anytime. Please visit our website at www.LearningNowOnline.org for the
most up-to-date information, including current / future course offerings and course syllabi.